External Support SAP Concur

AMOA (Assistance à Maîtrise d'Ouvrage) refers to the support provided to the project owner (MOA) in managing and delivering successful projects.

In an SAP Concur Travel & Expenses project, the AMOA role supports the ISIT & Finance / Administration areas during implementation, ensuring the solution meets business needs. This position acts as a bridge between functional teams (Finance / Administration, Travel Management) and technical / consulting teams, ensuring that the design, development, and deployment of SAP Concur align with the company's financial and expense management processes.

Key Responsibilities :

Needs Analysis : Identify business requirements related to travel and expenses.

Requirements Specification : Document functional requirements (travel flows, expense policies, approval workflows).

Project Coordination : Ensure alignment between key users, Finance / Admin, and SAP consultants.

Testing & Validation : Prepare test scenarios, coordinate UAT, validate corrections.

Change Management : Support communication, training, and adoption among end users.

Quality Assurance : Ensure compliance with corporate policies, financial regulations, and standards.

AMOA in the SAP Concur Project Lifecycle :

Initiation : Identify stakeholders (Finance, HR, Travel, IT), define business objectives (expense control, compliance), draft initial scope.

Requirements : Conduct workshops, document travel / expense policies, identify necessary integrations (ERP / SAP FI, HR), prioritize needs.

Design : Validate SAP Concur configurations, ensure alignment with Finance / Admin processes.

Development : Liaise with functional / technical consultants, answer business-related questions, monitor progress.

Testing : Define UAT scenarios, coordinate testing with key users, validate fixes.

Deployment : Support go-live, train users, monitor adoption.

Post-Go-Live : Collect feedback, manage continuous improvements, document lessons learned.

Skills and Tools : Required Skills

Project Management (PMO) : planning, tracking, reporting.

Functional analysis and requirements gathering.

Knowledge of Travel Management and Expense processes in Finance / Administration.

Experience or knowledge of SAP Concur Travel & Expenses (highly desirable).

Basic knowledge of integration with SAP Hana : FI / CO, HR.

Strong communication and facilitation skills between business and IT.

Problem-solving and results-oriented mindset.

Tools

BPMN tools (e.g., Bizagi)

Project management tools (e.g., Jira, Trello)

Office suite

Testing tools

Example Deliverables :

Functional Specification Template

Project Overview

Objectives

Stakeholders

Functional Requirements

Non-functional Requirements

Business Rules

User Interface Mockups

Data Requirements

Assumptions and Constraints

Approval and Sign-off

Test Plan Outline

Test Objectives

Scope of Testing

Test Strategy

Test Environment

Test Cases and Scenarios

Roles and Responsibilities

Schedule

Entry and Exit Criteria

Defect Management Process

Change Management Checklist

Identify Change Drivers

Assess Impact of Change

Define Change Strategy

Communicate with Stakeholders

Train Users

Monitor Adoption

Collect Feedback

Adjust Plan as Needed

Benefits : Permanent Contract

Flexible Compensation (meal vouchers, childcare vouchers, health insurance)

Personalized English Classes with a native teacher on staff (free)

Civir Savings Club

Technical Training on platforms such as Udemy, Openwebinars, and Techdone, and official certifications

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