Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Product Management Mission
The Vonage API Communications Group is an emerging leader in the $10B+ cloud communications platform (CPaaS) market.
Why This Role Matters
As digital security threats evolve and customer expectations for seamless yet secure experiences grow, verification and authentication services have become critical infrastructure for modern applications. This Product Manager role represents an exceptional opportunity to shape the future of mobile operator authentication and identity verification within our expanding CPaaS platform.
You\'ll join at an exciting inflection point where mobile network operator (MNO) authentication, carrier-grade identity verification, and intelligent risk assessment transform how businesses verify and protect their users. This position offers tremendous growth potential as you help accelerate the development of our verification services while gaining deep expertise in mobile operator identity and authentication technologies.
What You'll Do
- Collaborate with senior product managers to define and execute the roadmap for Vonage\'s Verify services, including Silent Authentication, SMS, Voice, WhatsApp, RCS, and Email-based OTP, and carrier-based identity APIs
- Analyze market trends in CIAM, mobile operator authentication, SIM-based verification, and carrier identity services to identify new product opportunities
- Work closely with engineering teams to enhance and expand our verification APIs to meet evolving security demands and mobile operator integration requirements
- Support the development of AI-powered identity theft, synthetic account detection, and fraud prevention capabilities
Customer-Focused Innovation
Gather and analyze customer requirements for verification and authentication solutions across various industries, with a focus on mobile-first applicationsConduct user research to understand pain points in current authentication flows and identify opportunities for mobile operator-based improvementsCollaborate with UX / UI teams to design developer experiences supporting the development and deployment of identity and authentication servicesSupport the creation of comprehensive documentation, tutorials, and sample applications for our mobile identity verification APIsCross-Functional Collaboration
Partner with engineering, security, and compliance teams to ensure verification products meet industry standards and mobile operator requirementsWork with carrier relations and business development teams to expand mobile operator partnerships and authentication capabilitiesCoordinate with other product managers across RCS, WhatsApp, Voice, SMS, and Numbers services to create integrated mobile authentication experiencesSupport business development efforts by providing technical expertise during customer conversations and mobile operator partnership discussionsMarket Analysis & Competitive Intelligence
Monitor the competitive landscape in CPaaS mobile verification, IAM, and carrier-based identity and authentication servicesAnalyze emerging technologies, including AI / ML applications in mobile fraud detection, network analytics, and carrier-grade authenticationStay current with regional regulations affecting identity verification servicesContribute to product positioning and messaging for our identity and authentication productsWhat You'll Bring
Technical Foundation
General understanding of mobile operator messaging and network API servicesExperience in the delivery of SaaS or PaaS product offeringsComfortable conveying technical concepts and requirements to engineering and cross-organizational groups (sales, support, operations, security, privacy, etc.)Hands-on experience with APIs, SDKs, and developer toolsKnowledge of database systems, SQL, and log analysis tools (Kibana)Working knowledge of at least one coding languageProduct Management Skills
Strong analytical mindset with the ability to interpret data and user feedback to drive product decisionsExperience or exposure to Agile methodologies and product development lifecycleExcellent communication skills for collaborating with technical and non-technical stakeholders, including mobile operator partnersProject management abilities with experience using Jira, Confluence, or similar platformsIndustry Knowledge
Awareness and understanding of emerging AI technologiesAwareness of current trends in mobile operator messaging services, carrier identity verification, and SaaS and PaaS securityKnowledge of regulatory requirements affecting mobile identity verification and carrier servicesStrong interest in emerging technologies such as silent mobile authentication, network-based identity verification, and AI-powered mobile securityRequired
What Is Required for the Application
Bachelor\'s degree in Engineering, Computer Science, or related degree with technical certifications1-3 years of experience in product management, product marketing, sales engineering, solutions architect, or technical consulting rolesExposure to identity and authentication technologies, IAM, 2FA / MFA systems, or mobile operator servicesExperience with or strong interest in CPaaS, telecommunications platforms, or mobile operator API servicesWorking knowledge of AI capabilities and tools, particularly in mobile security or fraud detection applicationsStrong analytical skills with experience interpreting data and user feedbackExcellent written and verbal communication skillsAbility to work effectively in cross-functional teams and manage multiple prioritiesWhat\'s in it for You
Career Growth Opportunity
Join a rapidly growing team in the expanding $10B+ CPaaS market with significant advancement potentialGain deep expertise in cutting-edge mobile operator authentication and carrier identity technologiesWork on products that directly impact millions of users\' mobile security and experience worldwideMentorship from senior product managers and exposure to executive leadershipImpact & Innovation
Shape the future of mobile operator authentication and carrier-based identity verification for an enterprise marketWork with emerging AI and machine learning technologies in mobile security applicationsContribute to products that help businesses leverage mobile operator data and services to protect users and reduce fraudCompensation & Benefits
Competitive salary and equity package commensurate with experienceComprehensive health, dental, and vision insuranceAnnual learning and development budget, including tuition reimbursementRemote-first work environment with flexible schedulingAccess to cutting-edge tools and technologiesPotential Next Career Move
Product Manager - Mobile Identity & Authentication Services
There’s no perfect candidate. You don\'t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you\'re passionate about what you could achieve at Vonage, we\'d love to hear from you.
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Who We Are
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note : The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
Product Management and MarketingIndustries
IT Services and IT ConsultingNote : Referrals increase your chances of interviewing at Vonage by 2x
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Madrid, Community of Madrid, Spain 2 weeks ago
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