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Senior Boutique Advisor

Senior Boutique Advisor

beBeeSalesMadrid, Comunidad de Madrid, España
Hace 7 días
Descripción del trabajo

A Sales Professional is the face of our organization, providing memorable experiences and services in store. They play a central role on the sales floor, increasing boutique sales by working on their own key performance indicators (KPIs). The ideal candidate will support colleagues and other team members in the boutique while maintaining omnichannel sales in mind to ensure the best client experience.

  • Embodies the brand DNA and acts as a passionate ambassador in and outside the store, especially at events
  • Achieves individual clienteling objectives, leveraging all available resources to build long-lasting personal connections with clients
  • Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on opportunities to grow the business
  • Communicates the brand story and DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationships

The successful candidate will be responsible for daily processes under supervision, including inventory management, cash handling, security, and store opening and closing procedures. They will also leverage tools such as CEGID and Salesforce to perform visual merchandising and coordinate aftersales operations.

Hard Skills

  • Minimum 2 years of experience in a luxury retail environment
  • Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
  • Fluent in English + Spanish, a third language is a plus
  • Selling skills : client discovery, product presentation, storytelling, upselling, handling objections, sales closing, etc.
  • Understanding of sales KPIs : traffic, conversion, sales in volume and value, ASP, mix of sales…
  • Knowledge of Client and Clienteling KPIs
  • Knowledge of digital tools
  • Knowledge of Brand DNA, history & collections
  • Knowledge of Front and Back tools
  • Knowledge of Retail Procedures
  • Soft Skills

  • Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long-term relationships with clients
  • Open-minded, excellent interpersonal and communication skills
  • Energetic, self-motivated, action and results-oriented
  • Self-starter, able to work effectively in a fast-paced and dynamic environment
  • Adaptable to changes, flexible, able to bring up new ideas and solutions
  • Team spirit, high integrity and transparency
  • Ability to represent the brand in & outside the store, great presentation skills
  • Digitally savvy, fast learner and rigorous
  • Profile

  • Minimum of 3 years of professional experience in store or related areas
  • If possible, full commercial training
  • Affinity with fashion and jewelry / watchmaking
  • Experience with Visual Merchandising as a sales tool
  • Open-minded character
  • Good communication skills
  • Fluent in English
  • Predisposition to customer service
  • #J-18808-Ljbffr

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