Client Experience Advisor

Overview

Join to apply for the Client Experience Advisor role at VRAI.

Get AI-powered advice on this job and more exclusive features. VRAI is a fast-growing digital-first direct-to-consumer brand modernizing diamond jewelry with sustainably created diamonds. The company values innovation, craftsmanship, and sustainability, and has locations in Los Angeles, San Francisco, New York, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.

To support rapid growth, VRAI is seeking a Client Experience Advisor to ensure an unparalleled client experience and prompt problem resolution. The ideal candidate has a background in direct-to-consumer or start-up environments, is intrinsically motivated, and enjoys helping and building relationships with clients throughout their journey. This is a remote position and requires weekend availability.

Responsibilities

• Provide seamless and empathetic client support across phone, chat, text, and email while problem-solving efficiently.
• Maintain in-depth knowledge of VRAI’s products, policies, and services to assist clients with jewelry selection and care.
• Track and communicate client concerns, issues, and recommendations within the CX platform.
• Build and nurture client relationships beyond issue resolution.
• Oversee repairs, returns, shipping investigations, and made-to-order tracking while upholding VRAI’s brand values.

Requirements

Salary : €28,000 - €32,000 a year

VRAI provides eligible employees with a variety of benefit programs, including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance, and paid or unpaid time away from work. Employee discounts are available. Benefits begin on your first day of employment; medical and vision coverage are retroactive to your start date, while dental and voluntary benefits take effect upon enrollment.

Some plans may not be available depending on global location; other options may be presented.

Equal Opportunity

VRAI is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected status.

This employer participates in E-Verify and will provide Form I-9 information to verify work authorization in the U.S. Instructions and contact options will be provided if E-Verify cannot confirm authorization.

To learn more about VRAI, visit : vrai.com

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