Assistant General Manager

At Livensa, we are on an ambitious journey to become Europe's leading Purpose-Built Student Accommodation (PBSA) provider. With ambitious growth targets, a strong existing and well-advanced expansion plans into key markets such as Germany and Italy, we are building a world-class team to support our growth.

We are looking for an Assistant Manager to join our Madrid team and play a critical role in ensuring seamless day-to-day Front of House operations across our students’ residences in the region. In this role, you’ll be the go-to person for residents, contractors, suppliers, agencies, and other key stakeholders—making sure every interaction reflects our commitment to excellence.

KEY RESPONSIBILITIES (include but are not limited to) :

Operations

• Day to day management of the team, including Resident Ambassadors, Housekeepers and agency staff working within the building.
• Promote a ‘residents first’ culture and ensure their expectations are met.
• Take responsibility for management of the office.
• Ensure that the customer service level of the residence team remains high, and the agreed service level agreement is followed.
• Responsible for the sales and marketing of the residence, working with the central Marketing and Commercial teams to ensure minimum 98% occupancy year-on-year.
• Manage and communicate room cleans and reactive maintenance works.
• Assist the Systems team with the management of the property management system, ensuring all data entered by the team is correct and viable.
• Provide out of hours support to the residence as required, to ensure that issues are escalated according to procedure.
• Supervise on-site maintenance operations including planned preventative and reactive maintenance.

Compliance

Financial

What We’re Looking For