Operations Manager – Multilingual Customer Service | Hospitality Sector

📍 Location : Málaga, Spain (On-site)

🗣️ Languages Required : Advanced Spanish & English

💼 Experience : large experience in Operations / Customer Service Management

🕒 Schedule : Monday to Friday, 9 : 00 AM – 6 : 00 PM (Fridays until 3 : 00 PM)

💶 Salary : Competitive and based on experience and qualifications

Are you a strategic leader with a passion for excellence in customer experience?

Do you thrive in dynamic, multilingual environments and have a strong background in operations within the hospitality or service sector?

We are looking for an Operations Manager to lead and optimize the day-to-day performance of our multilingual customer service team supporting a world-renowned hotel chain.

🧭 Your Mission

As our Operations Manager, you'll be responsible for :

• ️ Overseeing daily operations of our multilingual customer service center
• ️ Ensuring high-quality service delivery and adherence to KPIs / SLAs
• ️ Leading, mentoring, and developing team leaders and agents
• ️ Collaborating with global stakeholders to align strategy and execution
• ️ Driving continuous improvement in customer experience and operational efficiency

🎯 What You Bring

✅ Extensive proven experience in customer service operations, preferably in hospitality, travel, or BPO

✅ Proven experience managing large, diverse, and multilingual teams

✅ Strong leadership and communication skills

✅ Advanced Spanish and English (both written and spoken)

✅ Deep understanding of customer experience metrics, tools, and methodologies

✅ Residence in Spain and availability to work on-site in Málaga

🚀 What We Offer

If you're a motivated leader who thrives in a fast-paced, customer-first environment, this is your opportunity to take your career to the next level.

📩 Apply today and help shape the future of customer experience in the hospitality industry.