Station Agent

Station Agent

Are you ready to embark on a rewarding career as a Station Agent? At Turkish Airlines, known for its exceptional hospitality, we are seeking bright and enthusiastic individuals to join our welcoming team. As a Station Agent, you will play a crucial role in providing outstanding passenger services, creating memorable experiences, and ensuring seamless operations at our Airport Office. If you thrive in a fast-paced environment, enjoy interacting with passengers, and are known for your go-getter attitude, this is the perfect opportunity for you. Join us and become a valued member of our team as we strive to deliver exceptional service and elevate the travel experience for our passengers!

Job Description

• As the aircraft arrives, you'll warmly welcome passengers and facilitate smooth coordination and communication between the crew, handling agent, catering, cleaning, air traffic, customs, and immigration. You'll ensure that all necessary flight documents are prepared accurately and completely, place orders for daily catering services, and maintain comprehensive flight records. Post-flight, you'll handle the accurate filing of documents and perform statistical analysis of flight coupons.
• In cases of lost baggage, you'll diligently coordinate with the handling agent to locate and deliver lost items to their owners. If necessary, you'll follow the compensation process accordingly.
• With a warm and friendly demeanor, you will handle Reservation / Booking, Ticket Sales, Information, and Passenger Operations (Check-in, Manifest preparation) services.
• You'll handle reservation / booking requests with efficiency and issue tickets for both domestic and international flights. Additionally, you'll handle processes such as Endorsement, Rerouting, and the return of tickets.

Desired Skills & Experience

We strive to bring the far close by making the world move through our wings. We are working with all our strength to offer our guests a unique experience while connecting 349 destinations around the world. We would like to see you among us in our success story to which each member of our family contributes. Now it is time to grow our family with you to achieve greater goals.