Key Account Manager

Key Account Manager

Madrid

About Worldline

We are innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our solutions power the growth of millions of businesses worldwide, from local coffee shops to international banks, across every corner of the globe. We are committed to helping our customers accelerate their business and our people accelerate their careers, shaping the evolution of payments technology together.

The Opportunity

As a Key Account Manager at Worldline Iberia, you will manage and grow relationships with our most strategic clients in Spain and Portugal. You will act as a trusted advisor, understanding client needs in payments and digital services, and delivering tailored solutions that drive revenue growth and long-term success for both our clients and Worldline.

Responsibilities

Build and maintain strong, long-term relationships with key clients in Iberia, ensuring high satisfaction and loyalty.

Develop strategic account plans aligned with clients' business objectives and Worldline's solutions, including payment services, digital banking, and commerce offerings.

Identify opportunities for upselling, cross-selling, and renewals to maximize revenue.

Serve as the main contact for key clients, providing expert guidance on products and solutions.

Collaborate with internal teams to develop customized solutions meeting clients' evolving needs.

Monitor account performance, track KPIs, and generate reports for management.

Lead negotiations on contracts, pricing, and terms to ensure mutually beneficial outcomes.

Stay informed about market trends, regulations, and the competitive landscape in Iberia.

Identify new business opportunities within existing accounts and the wider market to expand Worldline's footprint.

Ensure compliance with company policies, maintaining professionalism and integrity.

Who We Are Looking For

We seek ambitious individuals who can drive positive change, with a passion, a can-do attitude, and a hunger to learn. The ideal candidate will have :

Bachelor's degree in Business, Finance, Marketing, or a related field.

At least 5 years of experience in SaaS payments or digital solutions sales / Key Account Management.

A proven track record of managing strategic accounts and delivering revenue growth.

Excellent communication, negotiation, and interpersonal skills in both Spanish and English; French is a plus.

Strong understanding of the payments industry and digital financial solutions.

Ability to analyze market data and develop strategic account plans.

Proficiency in CRM tools (e.g., Salesforce) and MS Office Suite.

Nice to Have

Knowledge of local market regulations and industry standards.

Existing relationships with financial institutions or merchants in Iberia.

Multilingual abilities; additional European languages are a plus.

Customer-centric mindset with proactive client needs identification.

Perks & Benefits

At Worldline, you'll be at the forefront of the global payments industry and help shape the future of payments. Benefits include :

Being part of a top 1% most sustainable companies worldwide.

Working with inspiring colleagues, with opportunities to learn, grow, and accelerate your career.

Remote work : 50%.

Flexible hours : no work on Friday afternoons; intensive work days in July and August.

Wide range of training via eLearning platforms (LinkedIn Learning, Percipio, Speex, Cross Knowledge).

Specific technical and managerial training (e.g., Scrum, Design Thinking).

Participation in the Worldline Global Expert Community events.

Join Us

We are on an exciting journey towards the next frontiers of payments technology. We look for big thinkers, passionate individuals, and those eager to learn and grow. Work with ambitious colleagues worldwide, take on unique challenges, and make a real societal impact. With a strong culture, advanced technology, and extensive training, we help you accelerate your career. Join our global team of 18,000 innovators and shape the future.

Learn more about life at Worldline at

LI-SM3

Employment Type : Full-Time

Experience : 5+ years

Vacancies : 1

#J-18808-Ljbffr