Retail Operations Coordinator

Role Overview

The Retail Operations Supervisor plays a pivotal role in ensuring the efficiency and effectiveness of store operations across all current and future locations in Spain. This key position reports directly to the Head of Retail, South Europe, focusing on optimizing operational processes, ensuring compliance with company standards, and supporting the overall retail strategy.

Key Responsibilities :

• Oversee daily store operations, ensuring efficiency, service quality, and compliance with company policies
• Monitor and manage inventory flow, stock replenishment, and loss prevention strategies
• Optimize operational costs and support initiatives to improve store profitability
• Support store teams in implementing marketing campaigns, new product launches, and merchandising plans
• Assist with recruiting, onboarding, and training store-level staff, ensuring alignment with brand standards
• Conduct regular store visits and operational audits to assess performance and identify areas for improvement
• Resolve operational challenges, providing hands-on support to store teams as needed
• Work closely with internal departments (e.g., Marketing, HR, Merchandising) to align store operations with business goals
• Analyze store performance metrics and propose data-driven improvements
• Ensure compliance with health & safety, labour regulations, and brand guidelines.

4+ years of experience in retail operations, preferably in designer toys, lifestyle, fashion, or entertainment retail. Strong understanding of store operations, SOPs, and retail compliance required.

Benefits :

Gain valuable professional experience covering the entire retail life cycle

Have the opportunity to work with people from different countries and cultures in a collaborative environment

Receive structured customer service, retail operations, and product training

Be proactively involved in the company's growth