IT Incident Management Specialist

Overview

We're seeking an expert in IT incident management to help our clients advance their technology needs. As a key team member, you'll have the opportunity to build your career and make a meaningful impact on our clients' success.

Responsibilities

• Supervise and monitor IT incident operations, focusing on major incidents that require immediate attention.
• Ensure high-quality troubleshooting and remediation actions are executed in accordance with incident management processes and procedures.
• Collaborate with IT stakeholders to communicate incident status and escalate as necessary.
• Manage problem lifecycle for open tickets end-to-end, perform root cause analysis, and follow up on remediation actions.
• Produce regular reports on incident / problem / change activities for senior management.
• Contribute to ongoing process improvements in IT service management.

Requirements

Bonus Points

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