Senior Product Delivery Specialist

Overview

Job Title Senior Product Delivery Specialist

Purpose of the Role

The Senior Product Delivery Specialist is crucial in assisting our customers with migrating to Amadeus solutions and enhancing their existing solutions on the Amadeus platform. Our customers include retail, business, and online travel agencies across the Asia Pacific region.

This role requires a unique combination of skills to interface and coordinate with customers, commercial sales teams, architecture and solutions design teams, development teams, and implementation teams. The Delivery Senior Specialist may participate in pre-sales activities, such as customer workshops, to provide expertise and validate solution designs from a delivery perspective. They are responsible for the overall definition, planning, and execution of projects.

You’ll be responsible for defining, planning, and coordinating projects of varying sizes—from multi-month migrations to short-term enhancements. You’ll form and guide project teams, support alignment with plans, manage risks, and ensure stakeholders are informed throughout the project lifecycle.

Responsibilities

Delivery Management

• Define project structure, including resources within relevant delivery domains; establish budget and baseline.
• Proactively manage the ongoing pipeline and status of all deliverables according to customer commitments and expectations, including standard products, bespoke development, consulting, and other services.
• Obtain committed delivery timescales internally, communicate accordingly to the customer, ensure adherence to the plan, and follow up on delivery dates.
• Create, manage, and keep updated a dashboard per customer to provide accurate status of all deliverables, including risks and issues.
• Provide a regular executive summary covering the risks / issues that need management attention.
• Act as the prime point of escalation for all ongoing delivery issues.
• Manage and maintain the project tracking and management tools, templates, and processes.
• Provide regular KPIs about the delivery practice, including forecast vs. actual cost, and resource capacity availability and utilization.

Solution Engineering

Project Team Management

Relevant Experience

What we can offer you

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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