Customer Service Specialist

RDM Group is looking for a Customer Service Specialist to join the Customer Service Team based in Castellbisbal, to look after mainly Portuguese customers.

The Customer Service Specialist is in charge of processing orders and ensures the management of business relationships between customers and mills performs properly . He / She is the interface between customers and internal services (production, planning, quality) and external stakeholders (forwarding agents).

He / She participates in the development of the company's brand image and provides a strong alliance with sales representatives to optimize customer services.

Responsibilities :

• Communication (via phone and e-mail) with the customers – deadline enquiries, prices, deliveries, order status, certificates, technical information, claims, payment delays, etc.
• Proactive follow up of old stock and inventory tracking.
• Precise and effective booking of production proposals & orders based on the specific inquiries from the customers – work in several different ERP systems (Ciclocom, Tips, AS400); follow up of the orders of the respective customer portfolio.
• Coordinating the deliveries and solving the delivery issues together with the logistic teams of the respective mills.
• Master Data management and maintenance.
• Analyzing the ordering patterns of the respective portfolio of customers to gain the balanced order intake based on the Integrated Business Planning process, escalating to the IBP Team and Sales Team in case of deviations.

Requirements :

Type of contract : Temporary (6 months) with possibility of renewal.

Location : Castellbisbal, Barcelona area (Spain).

What do we offer?

RDM Group is an equal opportunity employer. We are committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential.

Only those candidates selected for interviews will be contacted.