Customer Service Specialist

At Satorisan, we create products that last.

Designing and crafting shoes that are comfortable, with a fit and finish that only get better with age. Our attention to detail creates singularity. While our planet-friendly process means we take care. We look to the future with hope, and turn our backs on fear. Helping everyone to walk consciously and live from the heart. We encourage you to follow the path of life and celebrate its twists and turns. Whatever journey you’re on, we’ll be right there with you.

At Satorisan,

We love people brave , passionate and accomplished

We love people who smile and give out good energy and look for the best in everything

We love people respectful , Living with humility and compassion for people and the planet.

We are looking for a person with affinity to our beliefs to fill the position of Costumer Service Specialist.

Your responsibilities

• Supervise customer needs and order control. Carrying out monitoring and management with both the client and the transport company in order to control both orders and returns.
• Ensure customer satisfaction (monitoring of incidents, resolution, etc.). Guarantee to the customer a Premium Customer Experience, managing the customer touchpoints
• Identify the main needs of the client in order to improve both the experience and the product. Keep track of customer interactions and use data intelligently to gain insights.
• Collaborate in the continuous improvement of processes, tools and tasks.

And as the ideal candidate, you have...

We offer…

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