IT Support Manager

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Hi, we’re Fever

We’re excited you are checking out this job offer.

We are the leading global live-entertainment discovery tech platform with a clear mission : to democratize access to culture and entertainment.

How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.

Sounds amazing, right?

As an IT Manager, you will lead and manage a team of IT Support professionals. Your primary responsibility will be to oversee the delivery of IT support services, ensuring timely and effective solutions for our organization’s technical needs. From deploying laptops to network configurations, you will play a pivotal role in maintaining and enhancing our offices' IT infrastructure.

Key Responsibilities :

Lead, manage, and mentor a team of Tech Support staff, fostering a collaborative and high-performance environment.

Manage the deployment, configuration, and maintenance of laptops and other IT equipment, addressing common issues like office material problems, computer malfunctions, or requests for additional hardware.

Develop and enforce IT policies, standards, and procedures to ensure compliance and security, including robust cybersecurity measures.

Monitor and optimize the performance of IT support processes and systems, such as resolving Google Workspace incidents (e.g., email, Google Drive, or Calendar issues) and handling related requests like shared drive creation or GCP project setups.

Keep the infrastructure of our worldwide offices operational, including managing providers and networking.

Maintain an inventory of IT assets and oversee the procurement process for hardware and software while supporting tools like JetBrains, Adobe, and Microsoft Office.

Facilitate smooth communication and collaboration by resolving issues related to Slack, such as member additions, channel creation, and other technical challenges.

Support workflow improvements by addressing Jira-related tasks, including process automation and project setup.

Troubleshoot and maintain connectivity for office WiFi and provide specialized support for Airtable, such as granting builder access.

Address system-specific access issues and permissions related to BackOffice tools and ensure seamless integration with HR tasks like onboarding / offboarding processes.

Stay updated on emerging IT trends and recommend improvements to existing technologies and practices.

Qualifications :

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Proven experience as an IT Manager or similar leadership role.

Strong technical knowledge in IT support operations, including hardware deployment, software installation, and MDM systems.

Desired knowledge of networking principles and technologies.

Experience leading and managing teams, with excellent leadership and interpersonal skills.

Strong problem-solving and decision-making abilities.

Excellent organizational and communication skills.

Knowledge of ITIL or similar frameworks is a plus.

BENEFITS & PERKS :

Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.

Opportunity to have a real impact in a high-growth global category leader

40% discount on all Fever events and experiences

Work in a location in the heart of Madrid. Hybrid home-office

Health insurance

Gympass membership

English Lessons

Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.

Responsibility from day one and professional and personal growth

Great work environment with a young, international team of talented people to work with!

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

Seniority level Mid-Senior level

Employment type Full-time

Job function Information Technology

Industries Software Development

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