Head of Global IT Infrastructure Foundation

Werfen is a family-owned, innovative company founded in 1966 in Barcelona, Spain. With the headquarter in Barcelona, it operates directly in 30 countries, more than 100 territories through distributors, and with a workforce of 7000 employees. Werfen is a specialized diagnostics company committed to providing innovative solutions to hostipals and laboratories, powering patient care around the world.

The Head of Global IT Infrastructure Foundation is a role reporting to the Director of Global IT Infrastructure and Support in the IT division. He / She is responsible for the effective and efficient delivery of all internal and cloud IT infrastructure services used to support business process across the enterprise. In this role, he / she will drive effective delivery of IT services with people, technology, providers / contractors and processes. The need to develop a meaningful and collaborative partnership with the business requires a business-focused and customer-focus mindset, with the appetite to overcome different challenges. Team will need to be supported and guided, as they develop the attributes and characteristics required to deliver great customer service and meet the business requirements and associated outcomes.

Key Responsibilities

• Responsible for the global effectiveness and efficiency of all infrastructure foundation which include datacenter & cloud, compute, storage, backup & restore, platforms, network services, SAP Basis and the associated security to ensure high levels of functionality, performance, and business alignment.
• Develop strategy and roadmaps, ensure its integration and implementation with the overall IT and enterprise strategic plans.
• Responsible for infrastructure reliability, availability, performance, compliance, and IT disaster recovery.
• Provide clear and open communication to stakeholders.
• In alignment with the architecture function, develop and implement global standards, procedures, architectural design, configuration and that they are fully documented and maintained.
• Develop and control the annual Opex and Capex budgets for Infrastructure Foundation to achieve the annual set targets.
• Oversee the purchasing process together with stakeholders ensuring the selection through RFP (if required), contract negotiation and signature of technology and services.
• Assess and describe capabilities needs, select, recruit and retain talents based on Infrastructure Foundations and IT division’s strategy and objectives.
• Foster a customer-oriented culture, security by design capability and mindset driven by continual service improvement techniques.
• Set yearly performance objectives, conduct performance and salary reviews.
• Responsible for the delivery of IT Infrastructure services to deliver services in a cost-effective manner and according to agreed service levels; ensure proper alerting, monitoring and automation for the services.
• Ensure the execution and support of technology lifecycle of the infrastructure foundation.
• Ensure that incidents, requests, changes, releases, assets and CMDB are managed following documented processes and procedures.
• Produce timely and relevant status reports including but not limited to time, quality and budget dashboard.Produce Quarterly Review reports for senior management.
• Manage vendors, partners, and service providers to procure and deliver technology solutions, services, and contracts.

Networking / Key relationships

Knowledge & Experience required for the position :

Skills & Capabilities :

Travel requirements :

Travel to main Werfen locations is expected for this position (one visit per quarter, on demand as required).

People Manager Core Competencies :

Building Talent Planning and supporting the development of individuals’ knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively.

Customer Focus Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ and own organization’s needs; promoting and operationalizing customer service as a value.

Decision Making Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Driving for Results Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.

Driving Innovation Creating an environment (culture) that inspires people to generate novel solutions with measurable value for existing and potential customers (internal or external); encouraging experimentation with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.

Emotional Intelligence Essentials Establishing and sustaining trusting relationships by accurately perceiving and interpreting own

and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.

People Manager Accountabilities :

Effectively carries out the expectations of Werfen People Managers as defined in Werfen’s Role of the Manager program. Among others this includes maintaining regular, at minimum once a month, and transparent communication with the team through effective use of formal one-on-one meetings with direct reports and team meets. Managing performance issues and conflict proactively; uses judgement in consulting with department leadership and Human Resources. Responsibility for the team´s compliance in terms of training, and fulfilment of their tasks and objectives as well as onboarding of new employees and development of the existing team.