System Development Engineer, Ordering

Overview

We are looking for passionate and talented system development engineers who have experience working with innovative, mission critical, high volume applications that customers love. This is a high visibility team where you will get a chance to make a positive impact on customer experience. Amazon Ordering team builds services which enables all aspects of a Customer purchase life cycle starting from shopping cart, checkout, order processing, managing order history and post-fulfilment actions. We run backbone systems that enable rich and low-latency experience for all physical orders accurately and timely. Our team builds services which are backbone for multiple commerce sites like Grocery, Prime Now, Alexa shopping, Amazon Go, Amazon Books, Amazon pharmacy and more. As a system development engineer on this team, you will be considered a technical subject matter expert for tools and services within the team. Our services include multiple, massively scalable distributed systems that provide inexpensive, reliable, financial controllership platforms to our business partners. You should be somebody who enjoys working on solving problems, are customer-centric, and feels strongly not only about operations but also about running systems and software in the real world. You will work on complex problems that spans across multiple teams or partners like Retail website, Tax Engine Services, Seller Central, Accounting, Tax and Finance systems. Makes improvements to operational excellence by developing generic processes that can be used across multiple systems and for future use cases.

Responsibilities

• Design and build tools to improve overall service availability and operational stability.
• Collaborate with service teams to achieve Full Continuous Deployment of tier 1 / tier 2 services.
• Improve service resiliency by managing security, availability and other risks.
• Own Infrastructure Market Rate for all services on the team, exploring efficiency opportunities across various products / platforms.
• Own the initiatives to reduce operational burden and improve the quality of resolution to customer contacts.
• Own and operate the entire production operational space including monitoring, alarming, dashboard generation, documentation and other engineering excellence areas.
• Collaborate with service teams on design reviews, to make the product platform robust and scalable.

Basic Qualifications

Preferred Qualifications

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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