Customer Support (German speakers)

About Otovo

Otovo is the market leader for solar panel installations in consumers’ homes in Europe. Based out of Oslo, Norway, we have set out to change how we consume energy in our homes, through a better, cleaner, cheaper solution : photovoltaic solar panels. Learn more about Otovo here.

Otovo has built a marketplace and proprietary tools which allows customers to quickly obtain a turnkey budget for a solar installation in their home, while providing hundreds of installers around Spain work to bid and price their services for such projects. Through the use of our technology, we bring customers and installers together, efficiently and effectively, to make solar more affordable and simple to everyone.

By joining the Spanish team in the early stages of the company, you will have plenty of growth opportunities to learn! Having built a successful and profitable business in Norway, imagine what we should be able to do in sunny Spain. Come and join the solar revolution!

About your role : Customer Support (Norwegian, Dutch, German, Portuguese, French)

We are a digital company, however we provide extensive support to our customers via e-mail and pursuing administrative tasks for them. This role entails helping the project and sales team sort through their requests for help and obtain the necessary documentation for our clients in their municipalities. All the work is on the phone or via e-mail.

Your main responsibilities will be to answer promptly customer requests and questions, pursue administrative documentation for installations and interact on the phone with a large number of city halls and municipalities. The work will be fast-paced, with a lot of quick-paced interactions, and the ability to keep track of all of them is critical.

You are expected to draw heavily on strongly on communication and organization skills, as well as an ability to keep a large number of conversations and tasks moving forward with the operations team.

In time, and with the company’s growth in Spain, you will have the chance to help us select, train and manage a team with similar responsibilities as you on day one, so we also will look for your abilities in leading teams and managing people as you grow into your role.

What we look for

• 2-5 years of customer service experience : preferably online, with tools such as Zendesk or Hubspot;
• Experience dealing with public institutions, in particular municipalities and other local entities;
• Excellent communication skills : listening and explanatory skills;
• Basic knowledge of English to coordinate with other Otovo teams internationally;
• Other languages will be valued;
• Organization and structuring abilities, helping pursue a large number of tasks;
• Enjoy working in teams : expect to give and learn from your colleagues;
• Administrative background preferred, knowledge of solar energy or electricity is a plus but not required;
• Currently based in Madrid.

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