Quality Specialist-Customer Service - German

Join Our Team as a Quality Specialist in Beautiful Málaga! ☀️

Are you passionate about delivering exceptional customer service? Seize this opportunity with Foundever, a global leader in customer experience, as we seek a Quality Specialist to join our vibrant team in Malaga. Discover why this jewel of southern Spain, with its breathtaking landscapes, golden beaches, and year-round sunshine, is the ideal place for your career to flourish.

Your Mission :

• Evaluate & Enhance : Examine customer interactions to ensure service excellence in line with hospitality standards. ✅
• Audit & Improve : Conduct audits to ensure policy compliance and pinpoint opportunities for improvement.
• Feedback & Analysis : Gather customer feedback, analyze trends, and compile actionable reports.
• Train & Develop : Collaborate with training teams to refine materials and lead staff in mastering service best practices.
• Strategize & Innovate : Partner with management to craft strategies that elevate service delivery and enhance customer experience.
• Monitor & Report : Maintain dashboards and reports that track KPIs and deliver critical insights to management.

Your Qualifications :