Customer Service Agent - German speaking

About Gram Group :

Gram Group is a leading provider of weighing solutions across Europe, with a long history of excellence. As our company continues to grow, we are currently focusing on enhancing our customer service experience. With a strong foundation and a forward-thinking approach, we ensure that retailers, large clients, and end consumers can rely on us. Together, we are shaping a future where excellent service is our hallmark.

About the role :

Are you looking for an exciting role in a growing company with great future prospects and friendly colleagues? Join our international back-office team as a representative for the German-speaking market! Your fluent German skills will be key in providing outstanding support to our customers. In this role, you’ll be an essential part of our success, contributing to keeping our customers happy and satisfied.

Tasks

• Processing orders, deliveries, returns, and repairs
• Managing the relationship with our key customers in the D / A / CH market.
• Responding to emails and customer calls professionally and in a friendly manner
• Ensuring orders are delivered on time and managing shipments to customers
• Working closely with the sales department to ensure a smooth and satisfying customer experience
• Efficiently using digital tools and systems for productive task management

Requirements

Benefits

We look forward to receiving your application!

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