Quality Specialist-Customer Service - German

Join Our Team as a Quality Specialist in Beautiful Málaga! ☀️Are you passionate about delivering exceptional customer service? Seize this opportunity with Foundever, a global leader in customer experience, as we seek a Quality Specialist to join our vibrant team in Malaga. Discover why this jewel of southern Spain, with its breathtaking landscapes, golden beaches, and year-round sunshine, is the ideal place for your career to flourish.Your Mission :

• Evaluate & Enhance :

Examine customer interactions to ensure service excellence in line with hospitality standards. ✅- Audit & Improve :

Conduct audits to ensure policy compliance and pinpoint opportunities for improvement.- Feedback & Analysis :

Gather customer feedback, analyze trends, and compile actionable reports.- Train & Develop :

Collaborate with training teams to refine materials and lead staff in mastering service best practices.- Strategize & Innovate :

Partner with management to craft strategies that elevate service delivery and enhance customer experience.- Monitor & Report :

Maintain dashboards and reports that track KPIs and deliver critical insights to management.Your Qualifications :

Bachelor’s degree in Education, Human Resources, or a related field.- Experience :

A minimum of 1 year in a similar role.- Language Proficiency :

Fluent in German and English with stellar communication skills (both verbal and written). ️- Engagement Skills :

Strong presentation ability to captivate diverse audiences. ️- Team Collaboration :

Thrive in a dynamic, multicultural environment that encourages teamwork.