Technical Support Engineer-remote

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80 subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

Job Responsibilities :

• Utilize industry experience and knowledge to shape the platform and prioritize backlog.
• Create and maintain defined initiative backlog of features for integrations of all types in Shiji Enterprise Platform.
• Maintain overview of feature delivery including progress, dependencies and delivery dates.
• Participate in defining priority and order of feature development for product.
• Lead theoretical and conceptual presentations, discussions and dialogue; and provide business and practical context that enables both decision and design conclusions.
• Participate in strategic conversations, adding perspective and vision for growing our product in the right way.
• Manage communication cross departmentally to facilitate an efficient working environment, removing any roadblocks.
• Drive your own professional advancement by actively seeking to increase knowledge, experience or exposure to new ideas or information.
• Own and resolve very complex problems in a way that demonstrates balanced judgment.
• Manage presentations to executive management, customers or internal audience of product direction or specific feature functionality.
• Execute role of customer representation as needed from product perspective for new integration requests, scope and phases.
• Work closely with Director of integrations and other integration colleagues for priority understanding, planning and capacity.
• Manage deliverables, timelines and any core dependencies for fully functioning features related to integrations.
• Analyze customer or vendor requests for new integrations or improvements to existing integrations and recommend for approval or rejection.
• Define scope of new integrations, decompose project and create backlog of epics and stories to complete integration.
• Manage the planning and timeline for estimated and on-time delivery.
• Maintain product backlog of stories, and manage sprint planning.
• Support development and QA throughout sprint lifecycle.
• Dotted line or direct responsibility for select Product Owners or Product Managers.

Qualifications :

Experience Required :

Additional Information :

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