Sr Technical Support Engineer

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire, and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride, and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

This opportunity is within the Customer Success and Training (CS&T) department and plays a vital role in improving customer satisfaction. The successful candidate will be providing a high level of technical support and training to internal and external customers and has a passion for driving adoption and usage of AspenTech solutions and enhancing work practices.

This is a career with opportunities for growth and development in a cutting-edge process optimization technology company.

Your Impact

• Troubleshoot & resolve issues with using AspenTech’s proprietary software.
• Communicate with customers through phone, chat, web-conferencing, email, and in-person.
• Own escalation of all assigned customer issues and drive holistic resolution cross-functionally within AspenTech.
• Deliver high-quality, technical hands-on interactive training to the customer.
• Review, update, and create technical training content for new releases and new applications in the industry.
• Author, review, and approve technical white papers for publication to AspenTech’s web knowledgebase.
• Contribute towards AspenTech’s pre-release beta software testing program to drive improved product quality.
• Conduct pre-sales consultations to identify prospects’ business problems and articulate AspenTech’s products as solutions.
• Mentor and coach junior staff.

What You'll Need

J-18808-Ljbffr