Technical Support Engineer-Remote

Who We Are : We believe that open-source software, open standards, and APIs are the greatest transformational tools for organizations in the modern software development era. As online digital services need to handle more load and run on multiple clouds or on-premises environments, programming to higher-level abstractions delivers consistent, secure, and reliable code that is easily portable and helps organizations de-risk their projects.

Diagrid is founded by the creators of the Dapr and KEDA open-source projects, and who led the user experience, design, and development of hyper-scale infrastructure cloud services, serverless platforms, and open-source projects at Microsoft. Dapr has now achieved graduated status within the CNCF, joining renowned projects like Kubernetes, Prometheus, and Istio.

We are backed by top VC firms and supported by industry-leading investors and advisors including Joe Beda (Kubernetes Co-Founder, former Co-Founder / CTO at Heptio), Matt Klein (Creator of Envoy, Lyft), Mark Russinovich (CTO, Microsoft Azure), William Morgan (Creator of Linkerd, CEO Buoyant), Seth Vargo (Senior Staff Engineer, Google), Adam Gross (Former CEO, Heroku), Sri Viswanath (Former CTO, Atlassian), Adam Frankl (Dev Marketing Expert, Neo4J & JFrog), and Roopak Venkatakrishnan (Head of platforms, Bolt).

About the Role : Diagrid.io is at the forefront of distributed systems and cloud-native development, building tools and platforms that empower developers to create reliable, scalable, and efficient applications. Our mission is to simplify the development of distributed applications, and we are committed to delivering exceptional solutions powered by open-source technologies. Join us in shaping the future of cloud-native software development.

We are seeking a Technical Support Engineer to provide exceptional technical assistance for the open-source Dapr project and support production deployments on Kubernetes. You will be the key link between our customers and products, ensuring a seamless and positive user experience. You will play a pivotal role in resolving technical issues, providing expert guidance, and contributing to the Dapr open-source project. If you thrive on solving complex customer challenges and have a passion for cloud-native technologies, we want to hear from you.

Responsibilities :

• Provide technical support for the Dapr open-source project and assist with production deployments on Kubernetes.
• Resolve technical issues and troubleshoot customer problems effectively.
• Contribute bug fixes, enhancements, and new features to the Dapr project based on customer feedback.
• Participate in quarterly planning meetings to influence project direction and feature scope.
• Contribute to webinars, workshops, and training sessions to educate users on product features and updates.

Requirements :

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