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Technical Support Engineer
SAJMadrid, Comunidad de Madrid, EspañaHace más de 30 días
Descripción del trabajoRelevant qualification in electronic engineering and renewable energy equivalent, Direct Solar and power generation Industry experience an advantage Solid technical understanding of inverters and batteries products, Solutions based mindset Eagerness to support customers as required, Strong work ethic Experience in a role which required inter department communication and coordination an advantage, Ability to work autonomously as well as part of a team Fluent Spanish Speaking is must, Fluent English is preference Associate Full-time Customer Service, Engineering, and Production Electric Power Generation and Electrical Equipment Manufacturing
HR Expert | Organizational Development | Talent Acquisition | Employee Relations | Solar & Energy Storage Industry | Empowering People and Teams…
Responsibilities :
- Provide phone / email / Onsite based problem solving and fault finding support for installers and customers
- Generating cases via CRM to track and resolve customer enquiries
- Answering technical product enquiries
- Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
- Developing, updating and managing technical documentation for commissioning of our products
- Assist in developing the technical support process of the business
- Assist in Sales Exhibitions and Trade Fairs
- Liaise with Technical Support International
Qualifications :
Seniority Level
Employment Type
Job Function
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Technical Support Engineer • Madrid, Comunidad de Madrid, España
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