Dutch Customer Experience Specialist in Valencia!

Join Our Team as a Customer Experience Specialist in Valencia!

Are you passionate about delivering exceptional customer service? Join our dynamic team in Valencia as a Customer Experience Specialist and help create memorable experiences for our customers!

What Youll Do :

Engage with Customers : Communicate effectively through phone, email, chat, and social media to provide top-notch support.

Personalize Interactions : Utilize your extraordinary communication skillslistening, empathy, and personalizationto make every customer feel valued.

Guide and Assist : Help customers with their inquiries, ensuring they receive the right solutions and leave with a smile.

Enhance Processes : Identify customer needs and escalate issues internally to improve our services and processes.

Drive Performance : Focus on key performance indicators like Customer Satisfaction, quality, and productivity to achieve outstanding results.

Boost Retention : Maintain high customer satisfaction and retention through impactful experiences.

Who Were Looking For :

Language Proficiency : Excellent Dutch (C2) skills with a strong command of English (C1 level).

Problem-Solver : A smart and enthusiastic individual who excels in customer service and has a keen eye for detail.

Empathetic Approach : Calm and understanding when dealing with challenging customer situations.

Curious and Creative : A love for investigation and using creative problem-solving skills to ensure satisfaction.

Target-Driven : Aiming to exceed expectations and achieve outstanding results.

What We Offer :

Attractive Remuneration : Competitive salary based on experience, skills, and performance.

Flexible Shifts : Work shifts between 9 : 00 AM and 11 : 00 PM, with opportunities for late-night shifts (2 : 00 PM - 11 : 00 PM).

On-Site Environment : Fully on-site role (no remote work available).

Diverse Team : Be part of a dynamic international team representing over 25 nationalities.

Employee Benefits : Enjoy a benefit program that includes free breakfast / lunch, sports classes, Spanish lessons, Friday drinks, and exciting team events.

Career Growth : Thrive in a high-performance culture that supports your career development within the organization.

Administrative Support : Receive assistance with Spanish administration matters.

Ready to elevate your career in customer experience? Apply now and become a key player in our exciting team in vibrant Valencia, Spain! Your journey to success starts here!