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Customer Support Specialist - Dutch Speaker - Valencia Spain
Dila RecruitmentValència, Comunidad Valenciana, ESHace más de 30 días
Tipo de contrato
- Quick Apply
Descripción del trabajoNative in Dutch (C2), both oral and written. Fluent in English (at least B2 level) Previous working experience in hospitality or other customer facing roles is a plus Excellent communication skills with the ability to listen and show empathy You thrive for teamwork and fun and are part of the community Flexible and able to work in a fast paced working environment Autonomous, able to work independently as well as part of a team Tech savvy and familiar with Google Suite, MS office and CRM tooling Customer-focused, always have the customer’s best interest in mind Working schedule : Monday-Sunday 8AM-8PM, rotating shifts Excellent remuneration package based on experience, skills and performance Health insurance Free lunch Spanish lessons Bootcamp twice a week Drinks every Friday Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach career potential
Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.
Position : Customer Support Specialist
Location : Valencia, Spain
Employment type : Full-time
DUTIES AND RESPONSIBILITIES :
- Communicate with customers through various channels such as phone, email, chat and social media
- Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
- Identify and address customer needs to escalate internally to improve and / or develop processes
- Ability to work collaboratively within a team as well as independently
- Maintain customer satisfaction and retention through impactful customer experience
REQUIREMENTS :
BENEFITS :
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Customer Support Specialist • València, Comunidad Valenciana, ES