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Customer Experience Specialist (Dutch Speaker)
SnaphuntValencia, SpainHace más de 30 días
Descripción del trabajoCommunicate with customers through various channels such as phone, email, chat and social media Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face Identify and address customer needs to escalate internally to improve and / or develop processes Ability to work collaboratively within a team as well as independently Maintain customer satisfaction and retention through impactful customer experience Native in Dutch (C2), both oral and written. Fluent in English (at least B2 level) Previous working experience in hospitality or other customer facing roles is a plus Excellent communication skills with the ability to listen and show empathy You thrive for teamwork and fun and are part of the community Flexible and able to work in a fast paced working environment Autonomous, able to work independently as well as part of a team Tech savvy and familiar with Google Suite, MS office and CRM tooling Customer-focused, always have the customer’s best interest in mind
The Offer
- Join a market leader within Telecommunications
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
The Job
DUTIES AND RESPONSIBILITIES :
The Profile
The Employer
Our client is a recruitment agency focusing on multilingual candidates. Our client offers attractive employment opportunities across Europe recruiting and hiring in Customer Service, IT and Healthcare.
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Customer Experience Specialist • Valencia, Spain