Customer Service Representative French

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CUSTOMER SERVICES REPRESENTATIVE FRENCH SPEAKING

Location : Barcelona, Spain

The Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role, you will address a variety of customer needs, such as providing product information, troubleshooting issues, and managing service requests, all while ensuring clear and effective communication. Working closely with cross-functional teams, you’ll play a vital role in fostering customer satisfaction and loyalty by upholding service level agreements and company guidelines.

Your main focus :

• Customer Interaction and Resolution : Act as the first point of contact for customer and commercial care, providing prompt and professional support across multiple communication channels (phone, email, chat, etc.).
• Order Management : Handle all types of customer orders from placement to invoicing, ensuring accuracy and efficiency. Manage order rescheduling, back-order management, and invoicing (EDI, PDF, or mail).
• Collaboration with Internal Teams : Work closely with Shared Service Center (SSC) Credit Management to address blocked orders, Planning and Logistics to meet requested delivery dates, and Transportation teams to track deliveries. Provide valuable order and volume insights to these departments.
• Customer Communication : Deliver clear and accurate information to customers regarding orders, delivery statuses, invoices, product availability, pricing discrepancies, and claims. Maintain the company’s tone and customer experience standards while adapting to customer-specific needs.
• Returns and Refusals : Manage returns and refusals, including analysis, approval coordination, and processing with the SSC.
• Issue Resolution and Escalation : Troubleshoot and resolve customer issues efficiently, escalating complex cases to the CS Operations Manager when required.
• Audit Support and Compliance : Provide support for daily, monthly, and yearly audit checks (e.g., OTC22, OTC50), ensuring compliance with company policies and standards.

Working for Coty means constant opportunities and change. You will be managing a lot of things at the same time, but this is also what makes it exciting!

Key success measures for the Customer Services Representative include the following :

The Customer Services Representative will liaise with various stakeholders, such as :

YOU ARE A COTY FIT

You have strong problem-solving skills and have the ability to think quickly & resolve issues effectively.

As a Customer Services Representative, you get energy from working in a fast-paced, diverse, and challenging environment.

Other than that, we are looking for candidates who :

Our Benefits

As our Customer Services Representative, some of the benefits you will receive are :

RECRUITMENT PROCESS

About Coty

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty! For additional information about Coty Inc., please visit

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Other

Job function

Job function

Supply Chain, Administrative, and Customer Service

Industries

Personal Care Product Manufacturing

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