Customer Service Representative

We are looking for an outstanding, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona!

This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, account managers, project managers, logistics, manufacturing and service representatives). Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to cash and revenue process.

What will you be doing?

• Managing customer requests such as end-to-end order status management, for example :
• System solutions quote creation based on input from account manager and project manager (CRM Salesforce, Microsoft Excel and Word)
• System solutions order creation based on input from customer, contracts and revenue lead (DBMS Oracle)
• Manage complex solution project changes in close alignment with solutions specialists
• Monitor end-to-end order process status and ensure closure
• Resolve questions around invoicing requirements, contract issues, revenue recognition
• Resolving problems by applying established policies, procedures and tactics
• Determining and developing new or improved approaches to processes or tasks
• Exercise sound planning and judgment when managing client requests

Qualifications

What we offer

A place within an exciting company! At Keysight, we develop with our visionary, market-leading, and highly innovative customer breakthroughs that connect and secure the world. Our benefits are :