Customer Service Representative

Hello &##128075; future Weder

Are you passionate about customer satisfaction, travel, and helping others create unforgettable experiences?

• We are looking for an amazing Customer Support Agent to join the Customer Care Team in our Barcelona Office to start in August &##127980;

If you're a student or recent graduate eager to dive into a dynamic role, we're looking for YOU Ready to make every customer journey unforgettable? Your Role at Weekendesk

As a Customer Support Intern , you'll be the trusted advisor for our clients. Through phone and email, you'll be their go-to source of information, providing post-purchase support and ensuring they have the best time of their lives

Here's what your day-to-day will look like :

Providing attentive and personalized assistance to our clients.

Replying clients needs and inquiries.

Handling complaints

Managing reservations, upselling and cross-selling our products to enhance the client's experience.

Collecting customer feedback

Collaborate with the sales team and other departments to enhance the overall customer experience.

Use call center tools, such as CRM software, to record and manage customer interactions.

Fluent in both French and Spanish (required).

Excellent verbal and written communication skills.

People-oriented : Strong communication abilities, flexibility, active listening, and empathy.

Ability to work well in a team environment and maintain a positive attitude in the face of challenges.

Basic knowledge of computer tools and software.

Eager to learn and grow professionally in a fast-paced environment.

Perks & Benefits

128198;Full-time from Monday to Saturday, 10h to 19h, with 2 days off per week : Sunday and 1 rotating day off.

127873;Personal Discount of 20% on Weekendesk website.

128184;Referral bonus : Bring in talented friends and earn

128205;Office is based in center of Barcelona, Spain.

127940;Young and multicultural environment.

127861;Free unlimited coffee, tea & fruits

127882;Events in the office : Afterworks&##127867; & Pizza Day&##127829;.

128111;Annual events : Summer Seminar + Xmas Party