Collections Operations Manager (m / f / d)

About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world - you are in the right place!

We are on a steep growth curve and are seeking a highly motivated and detail-oriented Collections Operations Manager to oversee and support the collections activities of local teams across various countries. In this role, you will play a pivotal part in driving our global collections strategy by ensuring operational consistency, maintaining high data quality standards, and fostering strong collaboration between local teams and external collections agencies.

This position is open to residents of Madrid. If interested, please send us your most updated CV in English.

Your Responsibilities

• Lead and coordinate collections efforts across multiple countries by setting clear weekly objectives and ensuring local teams are aligned on priorities and processes.
• Design, maintain, and monitor collections task schedules , adapting to region-specific operational needs and regulatory requirements.
• Ensure high-quality, accurate, and clean data is available and easily accessible for local teams to drive timely and effective collections decisions.
• Create and maintain centralized dashboards and reporting tools to track KPIs, monitor outstanding balances, and identify bottlenecks in collections activities.
• Establish and nurture strong working relationships with local collections agencies , handling onboarding, performance tracking, and escalations as needed.
• Serve as a central point of contact for cross-functional collaboration between local finance teams, customer service, and external partners.
• Own the accuracy and delivery of final collections figures , ensuring consistency across regions and reporting standards.
• Engage in direct customer contact where needed , including handling sensitive or escalated cases and conducting follow-ups via phone, email, or other communication channels.
• Continuously improve collections processes , incorporating feedback from local teams, industry best practices, and data-driven insights.
• Conduct regular reviews and audits of regional collections pipelines to ensure compliance and efficiency.

Your Qualifications

What We Offer

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