UX Researcher, Amazon Business

Amazon Business (launched in 2015 to meet the business purchasing needs of commercial, government, education and non-profit customers of all sizes worldwide. Today, Amazon Business is loved by diverse customers in 10 countries worldwide (and growing), ranging from the largest companies in the world to sole proprietors.)

We’re looking for an enthusiastic researcher to explore the world of business customers. Your focus will cover all aspects of UX research, from learning more about our customers to uncover problems that need to be solved to evaluating the impact of our designs. This position will help Amazon Business (AB) realize its enormous potential to help businesses flourish by providing AB the insights it needs to make better decisions for our customers. We employ a variety of methods to generate the insights for multiple stakeholders, including product teams, sales, and marketing. You will help us reinvent business purchasing and delight customers. You will work with product and engineering leaders across the global organization, driving mechanisms to connect those teams’ work into a single, holistic, end-to-end experience for business customers.

Key job responsibilities

• Work closely with product, design, and engineering partners to identify needs, prioritize high-impact research opportunities and develop research roadmaps
• Plan and execute research a wide variety of research activities with customers and prospects, using mixed methods
• Generate ideas on new or more efficient ways to answer questions that we have about customers
• Collaborate with other stakeholders (designers, product team, marketing, legal...) to solve problems with data (generate insights from business analytics and customer feedback)
• Work across all of Amazon to drive better research practices and bring attention to business customers
• Visibilize the value of human-centered research in the organization

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

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