Head of Client Success Management, DACH, German Speaker (Remote)

Be Part of Our Mission

Learnlight is an EdTech company passionate about putting trainers at the heart of the learning experience to deliver life-changing impact. We use award-winning technology to provide language, intercultural, and interpersonal skills training online and on the ground to learners in over 180 countries. Since our early days as a digital start-up, we have worked with hundreds of blue-chip companies and international institutions worldwide. Our communication skills training is used by more than 1,500 companies and over 700,000 workplace learners, helping them succeed in an increasingly complex global business environment.

Your Career Opportunity

In this exciting role, you will directly impact client satisfaction, retention, and growth. Working with our Sales, Product Development, and Learner Support teams, you will develop and implement strategies that foster client success, build strong relationships, and maximize value delivery. Your responsibilities include :

• Providing strategic leadership to the Client Success Management team by setting objectives, defining KPIs, and planning the department structure aligned with company goals and financial targets.
• Building, leading, and mentoring a high-performing, client-centric team.
• Serving as the primary escalation point for client issues, ensuring timely resolution and effective communication, while advocating for client needs across the organization.
• Developing and implementing client success strategies focused on satisfaction, retention, and growth, including personalized success plans in collaboration with Account Managers.
• Collaborating with senior management and cross-functional teams, including sales, marketing, product development, and learner support.
• Managing and enforcing company policies related to client satisfaction standards and supporting sales efforts through strategies for upselling, cross-selling, and forecasting new programs.

What You'll Offer

What We Offer

Ready to Join Us?

Our colleagues, known as Learnlighters, embody values of enthusiasm, initiative, and commitment. We review applications regularly, and interviews are scheduled promptly. We seek English communication skills for effective collaboration; please submit your résumé in English. Your personal data will be processed to manage your application, with rights to access, rectify, delete, or transfer your data. For more details, see our Privacy Policy at

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