Field Technical Service (f / m / d)

Field Technical Service (f / m / d) role at Beckman Coulter Diagnostics

Overview

The Field Service Engineer for Beckman Coulter Diagnostics is responsible for providing frontline support by resolving customer problems and issues through technical expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Apply critical thinking to resolve instrumentation performance issues, train our customers and verify the operational performance and data quality of systems. You\'ll be a key member to help drive customer satisfaction and retention.

This position is part of the Customer care located in Barcelona, Catalunya and will be remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be part of the East Area and report to the Service supervisor responsible for Field Service.

If you thrive in an amazing role and want to work to build a world-class service organization, this is your opportunity.

The Opportunity

• Develop and build knowledge to understand the industry, the company, the products, tools, and the team. This is supported with a clear Development Pathway program as part of our culture to develop and grow our teams.
• Be supported by a strong leadership team, involved in key projects to deliver successful installations for our customers that meet their requirements and that of our company.
• Complete troubleshooting, installation, validation, preventative maintenance, modifications and repairs on Beckman Coulter equipment.

Essential Requirements

Nice to Have

Remote Work

Beckman Coulter Diagnostics designs flexible, remote-friendly arrangements for eligible roles. This position is eligible for remote work from home. Additional information will be provided by the interview team.

Company

Beckman Coulter Diagnostics is part of a broader Diagnostics community and Danaher. We are committed to advancing healthcare and providing opportunities to build meaningful careers.

Why apply

You may not check every requirement, or your experience may look different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply. We partner with customers across the globe to solve their most complex challenges and help bring science to life.

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