Customer Experience (CEX) Strategy Consultant

Customer Experience (CEX) Strategy Consultant Welcome to Opinno, a place where future leaders are not just made, but crafted for meaningful impact . Opinno is more than just a stepping stone in your career—it's an accelerated pathway designed to cultivate your potential and propel you into leadership roles that matter.

Our Opinners are talented and multi-faceted individuals that collaborate to strategize and create industry-defining change by leveraging innovation and excellence.

Join us to embark on a transformative journey that shapes not just your career, but the future!

We are looking for a CEX Strategy Consultant with a passion for innovation and the entrepreneurial ecosystem to join us as an consultant , based in Madrid with a flexible working model.

What you'll do in a nutshell

Analyse project requirements to understand the scope and implementation plan of consulting projects

Implement customer experience (CEX) strategies and monitor their impact

Collaborate with cross-functional teams to ensure alignment and integration of CEX initiatives with overall business goals

Conduct customer journey mapping and customer feedback analysis to identify pain points and opportunities for enhancement

Prepare deliverables and analysis reports on the state of the art in our areas of interest

Update and communicate the status of the project to ensure good progress and improve quality

Collect primary and secondary data using market intelligence methodologies, tools, and information sources

Design solutions adapted to client and project needs using innovation methodologies and processes (Lean Startup, Design Thinking, and Open Innovation)

What you'll bring

3 or 4 years of experience in CEX and innovation consulting

Proven track record of applying customer experience (CEX) methodologies, such as customer journey mapping, voice of the customer (VoC), and Net Promoter Score (NPS)

Availability to travel

Native / fluent Spanish (C1) and good English level (at least : B2)

Experience working with agile methodologies is an asset

Experience in strategy development functions

Knowledge of CEX, customer support methodologies, and customer accompaniment

Knowledge of qualitative and quantitative research techniques

Organised and resolute with strong analytical skills

Advanced Excel skills

Intellectual curiosity – a hunger for knowledge and personal growth, as well as self-initiative

Excellent ability to work as part of a team, in dynamic and multidisciplinary environments

Innovative and collaborative approach to problem-solving

Strong communication and presentation skills

Ability to empathize with customers and understand their needs and expectations

The Opinno Experience

Great work environment : informal, collaborative and agile

23 days of annual leave plus relevant local / national festivities

Relaxed dress code

Opportunities for training and development

Competitive salary package

Optional benefits such as private health insurance, meal vouchers, transport, training, and kindergarten support are available through our flexible compensation scheme

Referral bonuses for bringing new talent

We welcome applicants from all paths of life and are devoted to making our hiring process as inclusive and accessible as possible. If you need any accommodations during the application or interview process, please do not hesitate to let us know.

At Opinno, we understand that true innovation is deeply intertwined with diversity and inclusivity. Rooted in our core values is a firm commitment to building inclusive and welcoming communities, where individual differences are not only recognized but celebrated. Our global reach allows us to connect with people from every walk of life, ensuring that every unique perspective contributes to our collective drive for innovation.

In embracing diversity, we advance together, cultivating innovation and fostering an environment where everyone can thrive.

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