Technical Trainer & Support Engineer

About the Role

We are looking for a Technical Trainer & Support Engineer to play a key role in our after-sales operations in Spain. This position combines technical support, fault diagnosis, and workshop technician training, ensuring that our distributors, dealers, and service centers deliver high-quality service standards. You will provide direct support to our Spanish dealer network, lead technical training programs, and collaborate with internal teams to drive product and service improvements.

Key Responsibilities

• Technical Support & Fault Diagnosis
• Provide technical after-sales support and diagnostic guidance for Spanish distributors and service centers.
• Troubleshoot and resolve technical issues remotely or on-site when required.
• Collect, analyze, and interpret failure data from the Spanish market to identify trends and propose actionable improvements.
• Collaborate with R&D, Quality, and Manufacturing teams to support product improvement initiatives and ensure timely issue resolution.
• Prepare and maintain technical service documentation, including diagnostic guides, troubleshooting manuals, and technical analysis reports.
• Training & Knowledge Development
• Lead and deliver training courses (in-person and virtual) for distributors and service teams across Spain.
• Provide on-site training to enhance diagnostic capabilities and service quality.
• Oversee preparation and updates of training materials, ensuring they are accurate, relevant, and aligned with the latest automotive technologies.
• Conduct post-training evaluations, analyze feedback, and improve training content and methodologies.
• Collaborate with technical engineers to integrate real-world technical cases into training modules.
• Support technical events such as skills competitions and other after-sales activities.

Requirements

Work Location :