Lead Customer Success Engineer

Lead Customer Success Engineer

Location : Spain / EU — Remote

Type : Full-time

About SCANOSS

SCANOSS provides an open source Software Composition Analysis (SCA) platform that helps developers and enterprises identify, track, and manage open source components in their code. Our tooling is open source and available on GitHub, enabling complete transparency and rapid developer adoption.

We’re looking for a Lead Customer Success Engineer to own strategic accounts, drive adoption, and act as a trusted technical advisor for customers and internal teams.

What You’ll Do

• Own end-to-end success for key accounts, from onboarding to renewal and expansion.
• Serve as the primary technical contact for engineering, DevOps, and security teams.
• Lead workflow design and guide customers on integrating SCANOSS into CI / CD pipelines, GitHub Actions, and existing systems.
• Run technical deep dives, troubleshooting sessions, and best-practice reviews.
• Build strong relationships with senior stakeholders; provide clear, concise updates, risks, and success metrics.
• Maintain structured notes, account plans, and adoption progress with high visibility for leadership.
• Represent customer needs to Product and Engineering and influence roadmap priorities.
• Partner with Sales on growth opportunities and renewal strategies.
• Mentor junior team members and help shape Customer Success processes and playbooks.

What We’re Looking For

Bonus Points

Before the Interview

All SCANOSS tools are open source and available on GitHub . We encourage applicants to explore the product beforehand — clone the repos, try the CLI, or scan some code. We’d love to talk about your first impressions.

Why SCANOSS?