Digital Identity Support Specialist

Identity and Access Management Support Specialist

This role is part of our dynamic Schneider Digital – Employee Experience team, which aims to create a digital workplace of the future and enable HR to build a workforce of the future. As an Identity and Access Management (IAM) Support Analyst, your main responsibilities include ensuring the security and integrity of our organization's digital assets.

• Manage service levels, operations KPIs, audit remediation actions, and continuous improvements for IAM solutions.
• Provide Level 2 and Level 3 support for Ping Identity products, resolving advanced technical issues related to authentication, single sign-on, and multi-factor authentication.
• Investigate and resolve authentication failures, federation errors, and SSO integration challenges using log analysis, trace tools, and protocol-level debugging of SAML, OAuth, and OIDC flows.
• Ensure high availability and optimal performance of identity services by leveraging proactive monitoring, health checks, and alert mechanisms across all Ping Identity components.
• Configure and support SSO integrations with enterprise and cloud applications, implementing secure protocols and coordinating metadata exchange with internal and third-party providers.

Required Skills and Qualifications

Benefits

We offer flexible schedules, hybrid work plans, and vacation days to accommodate personal needs and responsibilities. You'll have access to wellness platforms, medical services, and life insurance. Additionally, you can participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.

Why Join Us?

At Schneider Electric, we value your talent and success. We celebrate everyone's achievements through our recognition program, offering gift cards at your favorite stores. You'll also have the opportunity to be a shareholder of Schneider Electric and share in our achievements. Our stock ownership program allows you to participate in our growth and development.