Vice President, Client Service Manager I

Overview

Vice President, Senior Client Service Officer - Treasury Services Client Service

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Client Service Officer to join our Treasury Services Client Servicing team in EMEA. This role is located in Madrid, Spain.

In this role, you’ll make an impact in the following ways :

Responsibilities

• Servicing clients across different market segments and / or regions with multiple countries and languages.
• Acting as an escalation point for Tier 1 Clients within EMEA and performing regular service reviews to discuss service quality, client insights and inquiry efficiency analysis.
• Identifying opportunities for process improvement & influencing client behavior to drive an improved client experience.
• Acting as a point of escalation for client service officers and support with training across the team.
• Provide day to day servicing support to BNY Mellon Treasury Services Relationship Management and maintain positive client experience to our existing and potential new clients.

Qualifications

At BNY, our culture speaks for itself, check out the latest BNY news at :

Here’s a few of our recent awards :

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.

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