HR & Payroll Operations Manager

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it.

Join Our Team : Shape the Future with SAP MPS and BPO at SD Worx!

We’re excited to kick off a new chapter at SD Worx! As we grow our SAP MPS (Managed Payroll Services) and BPO capabilities, we’re building a brand-new team and seeking talented individuals at all levels. If you're passionate about Payroll and HR outsourcing and want to be part of an international team delivering innovative solutions, this is your chance to make a real impact.

Become a key player in shaping the future of global HR and payroll services. Apply now and join SD Worx on this exciting journey!

Role Overview

The HR & Payroll Operations Manager is responsible for leading the day-to-day delivery of managed payroll services (MPS) for international clients. This role ensures accurate, compliant, and timely payroll processing, manages client relationships, and drives continuous improvement in payroll operations. The Payroll Operations Manager acts as the main escalation point for payroll issues, collaborates closely with Payroll Country Leads, and supports the professional development of the payroll team.

This role can be based in Malaga / Granada - Spain or Katowice - Poland.

Key Responsibilities

• Lead and manage the HR & payroll operations team, ensuring accurate and timely payroll processing in line with contractual scope and SLAs.
• Maintain and strengthen client relationships, acting as the primary point of contact for payroll service delivery.
• Prepare and present payroll performance reports and KPIs in monthly client review meetings.
• Monitor and manage service level credits, ensuring SLA compliance and addressing deviations.
• Act as an escalation point for unresolved payroll issues, ensuring effective resolution in line with global standards.
• Collaborate with the Global Process Owners, Payroll Country Leads and other stakeholders to identify and implement process improvements.
• Oversee staffing, recruitment, and onboarding for the payroll operations team.
• Conduct regular team evaluations, provide feedback, and support ongoing professional development.
• Support the development and delivery of training materials and programs for payroll staff.
• Foster a positive, collaborative, and high-performance team.
• Develop a mindset of continuous improvement within the team.
• Ensure compliance with global and local payroll regulations and standards.
• Coordinate team-impacting projects to achieve defined results.

Qualifications & Experience

What do we have to offer?

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.