Customer Success Manager - EMEA

Customer Success Manager – EMEA

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many industries.

We are looking for a Customer Success Manager to work with our Enterprise SaaS customers to drive business value using our cloud platforms. You will play a crucial role in engaging with customers to help them quickly realise the value of our solutions.

This role is based in Spain; you must be happy to travel to customer sites when required, both within the country and occasionally for regional travel.

Key Areas of Responsibility

• Drive customer satisfaction – Deeply understand each customer’s objectives and act as a trusted advisor. Deliver above-benchmark satisfaction at key adoption milestones and through annual health checks.
• Ensure verified value outcomes – Make sure customers adopt our products and realize measurable business value. Challenge customers to stay focused on outcomes and avoid unnecessary complexity. Define, drive, and demonstrate the value delivered, while identifying opportunities for continuous improvement.
• Accelerate time‑to‑value – Collaborate with sales before contract signature to shape a customer success plan. Drive product adoption and monitor usage across your portfolio.
• Secure expansion and renewal – Identify upsell and cross‑sell opportunities by understanding your customer’s business. Work closely with sales to ensure successful renewals.
• Champion profitable outcomes – Promote simplicity in customer engagements, help sales achieve scale, and leverage repeatable processes and best practices.
• Lead cross‑functional collaboration – Act as a customer advocate across Siemens. Ensure feedback loops to improve products, services, and processes. Intervene to prevent or resolve escalations, and work collaboratively with regional and global customer success teams, account teams, and local organizations.

Qualifications

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

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