Customer Success Manager

ABOUT USSignaturit Group is the Europeen champion of complete and secure digital transactions. Thanks to a modular platform, we automate transactional processes, from identity verification and KYC to electronic signature and legal archiving. More than 100 thousand customers rely on our solutions to accelerate their business activities, while optimizing their operations.As a certified Trusted Service Provider, we control over 35 million documents and carry out more than 180 million signatures a year, guaranteeing security, compliance and legal value.In France, you may know us as Universign (for electronic signatures) and VIALINK (for client onboarding and KYC).Today, more than 400 experts and passionate professionals, based in Paris, Barcelona and Valencia, are working every day towards our shared success.The position includes ensuring customers achieve their desired outcomes and expectations from the Signaturit Dashboard. The CSM serves as the primary point of contact for customers related to gold and platinum support, guiding them after the onboarding through their entire lifecycle.This role involves building strong relationships, understanding customer needs, providing tailored assistance, and driving customer satisfaction, retention, and growth.What you will do at SignaturitKey Responsibilities : - Customer Success Manager : - Customer Relationship Management : Build and maintain strong, long-term relationships with customers assigned to the CSM, acting as the main point of contact, addressing questions, concerns, and feedback quickly and effectively.- Customer Engagement and Adoption : Monitor customer usage (Credit consumption) and engagement with the product Signaturit Dashboard. Proactively offer tips, best practices, and strategies to enhance product adoption and utilization.- Customer Feedback and Advocacy : Gather and analyze customer feedback to identify areas for improvement. Act as the customer’s advocate within the company, ensuring their needs and concerns are addressed. Promote customer participation in webinars related to case studies or testimonials.- Metrics and Reporting : Track and report key customer success metrics in Salesforce, such as down sell and churn, as well as Net Promoter Score (NPS) in Hubspot or Hotjar. Provide insights and recommendations to management based on these metrics.- Collaboration with Internal Teams : Work closely with sales (specially, with the