Global Service coordinator

We are looking for a Service Director to lead our Customer Consumer Service team across Iberia , taking full responsibility for service operations and driving a profitable, customer-centric service business in Spain and Portugal.

As a key member of the Iberian Management Team , you will play a strategic role in shaping our service culture, ensuring operational excellence, and identifying new business growth opportunities aligned with our global service vision.

Key Responsibilities

Leadership & Performance

Lead and develop the market-based service teams, ensuring engagement, satisfaction, and high performance.

Manage and drive service operations performance, ensuring operational efficiency and customer satisfaction.

Oversee the Service P&L , ensuring profitable growth and sound financial management.

Operational Excellence

Implement and monitor the Service Blueprint in the Iberian market, ensuring alignment with global and regional standards.

Collaborate closely with Cluster and Regional Service Directors to ensure consistent operations and best practice sharing.

Drive the service budget process , ensuring targets are aligned with business objectives.

Business Development

Identify growth opportunities and market trends to expand the service business.

Monitor competitor activities and translate insights into strategic actions.

Contribute to the global service development strategy , fostering innovation and sustainable growth.

Your Profile

~7+ years experience in leading a B2C service organization

~ Strong business acumen and experience managing P&L and budgets.

~ Demonstrated ability to lead and develop multidisciplinary teams .

~ Experience to work in a matrix organization

~ Strategic mindset with a hands-on approach to execution.

~ Profound understanding of service operations and processes

~ Excellent communication skills in English and Spanish (Portuguese is a plus).

~ Based in Spain , with the ability to travel across the region when needed.

Why Join Us?

Be part of a dynamic, forward-thinking organization committed to service excellence.

Take a leading role in shaping the customer experience strategy in one of our key markets.

Collaborate with passionate teams across Europe and contribute to global service innovation.