Field Service Engineer Radiology Sol

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The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting-edge technology and services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing reputation in imaging and information technology across various industries.

Position Overview / Summary) :

Field Service Engineer for DR and CR equipment. This position performs technical service and support day-to day business on Agfa and 3rd party products and systems to customers. This position performs technical support for Agfa NV imaging products. The employee will be based from home and will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT / electrical equipment. The individual must be customer focused at all times, must be prepared to work alone and as part of a team, be able to interact well with colleagues, customers and third party trades in a professional and tactful manner, and in doing so present a positive image of the Company.

Location : (location of position) :

What You'll Do (Responsibilities) :

• Install and modify Agfa and 3rd party products (DR and CR)
• Troubleshoot Agfa and 3rd party products, also repair and replace on-site and remotely
• Assist R&D and HQ in problem solving and risk analysis
• Train the customers
• Escalate when necessary problems to 2nd and 3rd tier support
• Manage and perform preventive / corrective maintenance on Agfa products reporting according to our procedures
• Assist internal and external customers (e.g. users, freelancers, colleagues from all business areas, HQ etc.) on-site and remotely on technical questions and issues
• Identify opportunity for up-selling Agfa Services and Products and pass on upselling opportunities to sales as required
• To manage return of equipment and parts in a compliant timely manner to company procedures

Who You Are (Qualifications) :

Education :

Experience :

Specific skills :

(Agfa) Our Values :

Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)

Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)

Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).

Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What we offer now and in the future :

Diversity and Inclusion :

AtAgfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.

Job Segment : Biomedical Engineering, Medical Device, Electronics Engineer, Field Service, Field Engineer, Engineering, Healthcare, Manufacturing

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