Field Service Engineer Radiology Solutions

Field Service Engineer Radiology Solutions

Field Service Engineer for DR and CR equipment. This position performs technical service and support day‑to‑day business on Agfa and third‑party products and systems to customers. The employee will be based from home and will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT / electrical equipment. The individual must be customer focused at all times, prepared to work alone and as part of a team, interact well with colleagues, customers and third‑party trades in a professional and tactful manner, and present a positive image of the company.

Location :

What You'll Do (Responsibilities) :

• Install and modify Agfa and third‑party products (DR and CR)
• Troubleshoot Agfa and third‑party products, repair and replace on‑site and remotely
• Assist R&D and HQ in problem solving and risk analysis
• Train the customers
• Escalate when necessary to 2nd and 3rd tier support
• Manage and perform preventive / corrective maintenance on Agfa products reporting according to our procedures
• Assist internal and external customers on‑site and remotely on technical questions and issues
• Identify opportunities for up‑selling Agfa Services and Products and pass on upselling opportunities to sales as required
• Manage return of equipment and parts in a compliant timely manner to company procedures

(Agfa) Our Values :

Own It – I do what I say, full accountability for results, finding solutions and practicing ethical and safe behaviors

Play as One – Collaborate for a common goal, diverse perspectives, listen and communicate with respect, support decision for teams’ benefits

Move Forward – Embrace change, explore opportunities to innovate, give feedback and improve performance, proactive steps to resolve issues and continuous progress

Drive Value – Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes

Diversity and Inclusion : At Agfa, our mission is to ensure that everyone belongs. We believe that diversity and inclusion promote belonging and higher levels of engagement. If we work together, we can do amazing things, and our differences make our company, products and services great.

Who You Are (Qualifications) :

Education :

Experience :

Specific skills :

We offer :

What we offer now and in the future :

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