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Customer Experience Associate
ValidMadrid, Community of Madrid, EspañaHace 4 días
Descripción del trabajoHigher Vocational Training diploma in Administration, International Trade, or a related field. Minimum 1 year of experience in Customer Service, Client Operations, or related roles. Fluent in English and Spanish; additional languages are a plus. Proficiency in Microsoft Office (Excel, Outlook, PowerPoint). Familiarity with CRM tools (Salesforce, HubSpot, SAP, etc.). Basic understanding of order management, invoicing, and customer support workflows. Knowledge of quality standards (ISO 9001, GSMA SAS-UP) and data analysis tools (Power BI, Google Data Studio) is a plus. Strong communication, problem-solving, and organizational skills. Be part of innovative projects within multicultural and multidisciplinary teams. Flexible hours and remote work options. Private medical and life insurance. Opportunities for global travel and professional growth.
Join Our Global Technology Company – Customer Service Specialist
We are a Global Technology company and we are seeking a talented professional to join our Customer Service team, responsible for managing a portfolio of strategic client accounts. You will coordinate operational, production, and quality processes; ensure thorough analysis of purchase orders, manage product specifications with PLM and production teams, address supply chain issues, and escalate customer complaints to the Quality Department.
Key Responsibilities :
- Provide end-to-end support for assigned clients, including troubleshooting and resolving issues related to orders, production, and quality.
- Generate reports for Sales and Operations teams, updating client production status and system records.
- Coordinate with PLM and production teams for part number creation, product setup, and specification uploads.
- Manage logistics and Card Artwork processes in collaboration with relevant internal teams.
- Monitor customer complaints and quality issues, escalating to Global Quality as needed.
- Develop and maintain operational tools to improve workflows and reporting efficiency.
- Support Sales team and customer communications to ensure smooth service delivery.
- Collaborate with cross-functional teams to ensure SLA compliance and timely resolution of incidents.
Education and Experience :
Desired Skills and Knowledge :
What We Offer :
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Customer Experience • Madrid, Community of Madrid, España
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