Customer Service – International Polymers Distribution

Our client is a leading international distributor of polymers and chemical products , with more than 40 years of experience and operations across over 100 countries through a network of subsidiaries and regional hubs.

The company is currently expanding its structure in Spain and is looking to strengthen its Customer Service team in Valencia.

Position Summary

As Customer Service Representative , you will play a key role in ensuring smooth operational flow between the commercial, logistics, and finance departments.

You will manage B2B customer orders from end to end , coordinating imports, transport, documentation, invoicing, and client communication. The ideal candidate is someone with prior experience in polymer or chemical distribution who can become operational in a short period of time.

Key Responsibilities

Order Management & Customer Support

• Manage the full cycle of customer orders : registration, validation, deadline tracking, documentation, and billing.
• Keep customers updated on order progress and proactively resolve incidents or discrepancies.
• Support sales representatives by preparing offers and quotations when needed.
• Follow up on payments and coordinate with finance for any pending issues.

Logistics & Transport Coordination

Supply Chain & Back Office

Candidate Profile

Education & Experience

Skills & Competencies

Languages & Tools

This is a great opportunity to join a global industrial distribution group and gain exposure to international supply chain and commercial operations in a dynamic environment.

You will work closely with an experienced team and have the opportunity to grow within an international and collaborative culture.