Seller operations program manager (longtail)

Shape the Future of Digital Commerce with Your Visionary Expertise About Miravia : Miravia is an innovative e-commerce platform, part of Alibaba Group, that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow.Your Role : We are looking for a results-oriented and proactive Seller Operations Program Manager to lead and manage key programs focused on optimizing the seller experience. You will be responsible for setting and monitoring KPIs, identifying operational inefficiencies, and collaborating with cross-functional teams to define best practices and drive continuous improvement.Key Responsibilities : Responsible for small and medium-sized sellers operations in Madrid, Spain, driving seller business growth and customer satisfaction.Analyze market trends and seller data to formulate and execute effective operational strategies, enhancing sellers' sales performance and platform engagement.Collaborate with cross-functional teams to address seller issues, improving the seller experience throughout the process.Establish and maintain strong trust with sellers, conducting regular communication, providing operational guidance and training to enhance sellers' platform knowledge and skills.Monitor and report on operational metrics, providing feedback for continuous improvement of platform features and services.Requirements : Bachelor's degree or above in Business, Data analysis, or a related field.More than six years of e-commerce operation experience, with a preference for experience working in the Spanish market.Familiarity with e-commerce platform operations and the ability to independently analyze and solve problems.Excellent communication and interpersonal skills to work with cross-cultural and cross-functional teams.Native in Spanish and fluent English.Application Process : Ready to embark on this journey with us? Please send your CV in English!Please note this role requires to work 100% from the office. Our offices are very centric tough : Metro Station Avenida de América (Madrid).Whether you tick every box or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.Join Miravia, and let's shape the e-commerce landscape together!