Supervisor Inside Sales

Overview Inside Sales Leader - CSS (Coslada, Madrid)

About Us Ingersoll Rand is a global U.S supplier of industrial equipment, leading the compressed air industry across multiple lines of business with related technologies, parts and related services to a broad and diverse customer base through a family of brands.

Job Summary The Inside Sales Leader is responsible for managing the direct and distribution inside sales team, ensuring they provide seamless support to external sales teams whilst maintaining compliance with all sales processes and standards.

Responsibilities Lead and manage the inside sales team ensuring timely and efficient execution of their duties

Coordinate regional marketing promotions

Oversee the maintenance of customer databases, ensuring accurate and up to date records

Conduct weekly pipeline reviews to ensure compliance with sales processes

Oversee the team in providing comprehensive sales support to Account Managers and customers, including handling sales enquiries, special pricing requests, order book management, aftermarket quotations and order update requests

Implement procedures for managing IoT leads to meet the regions insights booking target

Manage NPS ensuring prompt follow ups of detractors with both direct and distribution teams

Hold bi-weekly review calls with Account Managers to discuss open enquiries and the necessary support that is needed for resolution

Oversee forecasting for both direct and distribution sales channels in the region

Manage AR disputes to ensure timely resolution

Ensure smooth internal support for order placement, including new account creation, part number creation, standard product (CEP) enquiries, pre-qualification of tenders and project invoice milestone tracking

Analyze machine sales by country and provide reports to commercial leaders

Ensure sales team receive comprehensive training on all essential tools, including Street Fighter, Tavant and Repsnet

Organise and coordinate sales conferences, meetings, events, training sessions and factory visits

Quarterly communication to distributors via newsletters

Basic Qualifications Our ideal candidate will have a degree in Engineering, preferably in Industrial Technologies (mechanical or electrical, chemical).

Experience in the compressed air sector will be an asset.

3+ years of experience in a sales & service environment, or proven customer service is a plus.

Previous experience with team management is an advantage

Fluent English is a must, excellent communication skills

Core Competencies Leadership : Ability to inspire and guide a team towards achieving sales targets.

Sales Strategy : Expertise in developing and implementing effective sales strategies.

Customer Focus : Strong commitment to understanding customer needs and delivering exceptional service.

Analytical Thinking : Ability to analyse sales data, identify trends, and make data-driven decisions.

Problem-Solving : Proactive approach to identifying and resolving challenges.

Communication : Clear and effective communication with team members, customers, and senior management. Must have high proficiency in English language

CRM proficiency desirable but not essential

What we Offer Permanent contract. Flexible schedule. Hybrid work after the adaptation period. Be part of a dynamic team with a good working environment. Benefits : Health insurance, life insurance, company canteen, fresh fruit in the office. LinkedIn learning free access. Employee assistance program. 10% of salary in shares after 1 year of employment.

#J-18808-Ljbffr