Salesforce Administrator

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Administrator.

This position requires on-site presence in Barcelona four days a week

Job Description

• Serving as a Salesforce Administrator. in an organization with around 300 users, reporting to the Salesforce Product Owner Manager and in constant collaboration with the Service Desk team.
• Handling all basic administrative functions and requests. This includes setting up and managing user profiles, permissions, and data among other tasks.
• Own and coordinate requests received via Service Desk ticketing, escalating them if needed
• Working with other members of the Salesforce team to establish suitable processes to support and improve Salesforce functionalities.
• User support and creation of documentation. This includes providing one-on-one support to users.
• Troubleshoot Salesforce issues. Identify and resolve problems related with Salesforce data or functionalities.
• Provide assistance in issues like minor layout adjustments (e.g., viewing fields or filters that are not visible to users)
• Application quality monitoring.

Required Experience

Skills

WHAT DO WE OFFER

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.